Frequently Asked Questions
Everything you need to know about our silk beauty essentials and your shopping experience.
What makes Slip silk different from standard silk fabrics?
Slip products are crafted from slipsilk™, a custom-commissioned long fiber mulberry silk of the highest grade (6A), with a thickness of 22 momme. It is specifically refined to provide the ultimate combination of shine, thickness, and durability while being gentle on your skin and hair.
How do I care for my silk pillowcase and sleep mask?
To maintain the quality of your silk, we recommend hand washing or machine washing on a delicate cycle using cold water and a pH-neutral liquid detergent. Always air dry in the shade; do not tumble dry.
What is your return policy for beauty products?
We offer a 30-day return policy for unused and unopened items in their original packaging. Due to hygiene reasons, we cannot accept returns on items that have been used or washed.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that international orders may be subject to local duties and taxes.
How long will it take for my order to arrive?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. Express shipping options are available if you need your beauty essentials sooner.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna for eligible regions.